Responsibilities
- As a Junior Customer Success Officer (Tax Coach), you are the first help for tax questions. Via chat, email, phone or video call, you assist our users.
- You support the community with demos, webinars and drafting FAQs.
- You act as a bridge between self-employed users and our product team, both for passing on new ideas and resolving issues.
- You devise strategies to retain and persuade users to subscribe and submit taxes with us.
- You contribute to improving our UX and work closely with the marketing team.
Benefits
- A role where you make a real difference to self-employed people.
- Working in Brussels and remotely.
- An attractive salary with stock options.
- An open-ended contract with plenty of development opportunities.
Work Arrangement
Hybrid
Additional Information
- You are a native French speaker and fluent in English.
- An open-ended contract with plenty of development opportunities.
