Swarovski is hiring a Junior Customer Service Specialist with German for a fixed-term contract. In this role within our Global Business Services center, you will be the primary point of contact for customers, delivering high-quality support and acting as their advocate within the organization.
What You'll Do
- Deliver high-quality customer service via email, phone, or chat.
- Nurture customer relationships by understanding needs and resolving queries.
- Prepare to support inquiries by studying products, policies, and processes.
- Improve service quality by submitting ideas to enhance processes.
- Follow up with customers on the status of issue resolution.
- Maintain sensitive information in compliance with local and regional law, such as GDPR.
- Act as a customer advocate when interacting with other internal departments.
What We're Looking For
- Fluency in English and German (minimum B2 level).
- Fast learner with a strong customer service focus.
- High degree of accuracy and attention to detail.
- Strong communication and cooperation skills.
- Strong cultural awareness.
Nice to Have
- Experience handling SAP and/or Service Management Tools (e.g., ServiceNow).
- A comprehensive understanding of the local culture of supported countries.
- Work experience in a virtual, multi-national setup.
- Knowledge of eCommerce business.
Technical Stack
- SAP
- Service Management Tools (e.g., ServiceNow)
Team & Environment
You will be part of the Global Business Services (GBS) center, working within a diverse team.
Benefits & Compensation
- Private medical coverage
- Life insurance
- Employee Assistance Program
- MyBenefit program
- Employee social fund
- Recognition awards
- Swarovski products discounts
- Learning and development programs
- Volunteering leave
Work Mode
This position offers a hybrid work model and is based in Poland.
Swarovski is an equal opportunity employer. All aspects of employment are based on merit, competence, performance, and business needs, without discrimination.
