About the Role
The role involves providing responsive and accurate customer support in German, handling inquiries via phone and email, and ensuring a positive customer experience within established service guidelines.
Responsibilities
- Respond to customer inquiries in German through phone and written channels
- Process orders, returns, and exchanges according to company procedures
- Deliver timely and accurate resolutions to customer issues
- Maintain up-to-date customer records in the service system
- Collaborate with internal teams to resolve complex cases
- Follow service protocols to ensure consistent customer experience
- Escalate technical or unresolved issues appropriately
- Adhere to data protection and privacy standards
- Participate in team meetings and training sessions
- Contribute to process improvement initiatives
- Monitor service metrics and performance targets
- Handle customer feedback and document key insights
- Support onboarding of new team members when needed
- Stay informed about product updates and policies
- Work in alignment with customer service quality standards
- Communicate effectively across multicultural teams
- Manage high-volume inquiries during peak periods
- Ensure compliance with company policies and procedures
- Use CRM tools efficiently for case management
- Maintain professionalism in all customer interactions
Compensation
competitive salary and benefits package
Work Arrangement
full-time, fixed-term contract
Team
part of a global customer service team with cross-functional collaboration
What We Offer
- Opportunity for professional development
- Inclusive and supportive work environment
- Employee discount on select products
- Structured onboarding and training program
Application Process
- Submit your resume and cover letter
- Shortlisted candidates will be contacted
- Interviews conducted in German and English
- Final decision within a few weeks
not specified
