Attentive is offering a Junior Business Analyst trainee program for analytical minds interested in business analysis, process design, and customer experience transformation. This intensive 3-week Amazon Connect Cloud Contact Center AI LAB program teaches participants how to translate business needs into scalable cloud-based contact center solutions, with the best participants offered long-term employment.

What You'll Do

Work in real-world IT project simulations.
Design apps built on Amazon Connect.
Learn how business requirements are translated into scalable cloud-based contact center solutions.
Work closely with technical teams and solution architects.
Understand how AI-driven features reshape customer journeys and operational models in modern CCaaS environments.

What We're Looking For

Student or graduate in Business, Economics, Information Technology, Engineering, or a related field.
Strong analytical and structured thinking skills.
Interest in process design, customer journeys, and digital transformation.
Very good English communication skills.

Nice to Have

Basic understanding of IT systems, integrations, or cloud concepts.
Experience with contact center environments or CCaaS platforms.

Technical Stack

Amazon Connect
CCaaS platforms

Team & Environment

Work with experienced architects, developers, and consultants.

Benefits & Compensation

Gain practical experience in modern CCaaS and digital customer experience design.
Learn how business analysis connects with cloud technologies and AI.
Participate in real-life project simulations.
Join Deloitte as a full-time employee after successful completion.
Boost your career in a supportive environment focused on professional development.
Paid training + certification of completion.