RapidFort is hiring a Join us at NewRocket

RapidFort is hiring an Organizational Change Manager to join NewRocket, a ServiceNow Global Elite Partner. In this role, you will drive OCM project activities, support change efforts on multiple programs, and improve OCM governance and reporting capabilities.

What You'll Do

• Drive OCM project activities, including creating actionable deliverables for communication and training, managing resistance to change, and ensuring user readiness.
• Support change efforts on multiple programs by assisting in stakeholder and change impact assessments and helping develop communication, engagement, and training plans.
• Execute communication, engagement, and training plans by developing written, verbal, presentation, and video deliverables for client delivery.
• Organize, coordinate, and improve OCM governance, standards, and reporting by establishing formal governance, mapping project metrics, and analyzing OCM maturity progress.
• Maintain the OCM content repository, ensure document standards are met, and support OCM Leadership with knowledge, standards, and ad-hoc requests.
• Develop and coordinate project performance measurement reporting using OCM tools and data, and execute functions to ensure adoption of new systems within the OCM Team.

What We're Looking For

• Hands-on enterprise experience leading OCM for an enterprise customer.
• Minimum 3-5 years of experience in process, organizational change, and/or learning improvements, with knowledge of project management approaches and the project lifecycle.
• Bachelor’s degree from an accredited college/university or equivalent experience.
• Understanding of change management principles and leading practices, with experience leveraging PowerPoint, Excel, MS Project, SharePoint, and other Microsoft tools.
• Ability to understand business issues and processes and articulate the business context of projects.
• Strong verbal/written communication, problem-solving, strategic thinking, and analytical skills, with the ability to prioritize and use independent judgment.
• Ability to positively influence, mentor, and be a credible source of knowledge for less experienced team members.

Nice to Have

• Desirable certifications: ITIL, ScrumMaster, PMP, or Prosci.

Technical Stack

• PowerPoint, Excel, MS Project, SharePoint, and other Microsoft tools.

Work Mode

This is a global role open to candidates in the United States and Canada.

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.

We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.