About the Role
The role involves providing frontline support to Italian-speaking clients, troubleshooting issues, maintaining accurate records, and collaborating with internal teams to ensure timely resolutions and high customer satisfaction.
Responsibilities
- Respond to client inquiries in Italian via phone, email, and chat
- Diagnose and resolve technical and service-related issues
- Document support cases with precision and clarity
- Escalate complex problems to appropriate technical teams
- Maintain up-to-date knowledge of products and services
- Follow established support procedures and workflows
- Collaborate with colleagues to improve support efficiency
- Monitor case resolution timelines and service level agreements
- Provide feedback to improve customer experience
- Adapt to evolving support tools and platforms
- Ensure data privacy and compliance in all interactions
- Work flexible hours as required by service demands
- Support multilingual clients when necessary
- Participate in team meetings and training sessions
- Track performance metrics and report on key indicators
- Maintain professionalism in all client communications
- Assist in onboarding new support team members
- Contribute to knowledge base development
- Identify recurring issues and suggest solutions
- Uphold company service standards consistently
- Use CRM systems to manage client interactions
- Follow incident management protocols
- Communicate service updates to affected users
- Support system testing for new features
- Ensure accurate translation of technical terms in Italian
Compensation
Competitive salary and benefits package
Work Arrangement
Remote work from Greece
Team
Collaborative support team with international reach
Why Join Us
- Opportunity to work remotely with a global team
- Professional development and career growth paths
- Supportive work culture focused on performance and well-being
Application Process
- Submit your resume and cover letter in English
- Shortlisted candidates will be contacted for interviews
- Final offers depend on reference and background checks
Not applicable
