Greece Remote (Country) Employment

Mercier Consultancy MD is hiring an Italian Speaking Remote Support Specialist Work In Greece - Paid Relocation

About the Role

Mercier Consultancy seeks an Italian Speaking Remote Support Specialist to join our team in Greece. Your primary responsibility is to provide exceptional remote support to our Italian-speaking client base, helping them resolve inquiries and technical issues effectively.

What You'll Do

  • Offer remote support to Italian-speaking clients via phone, email, and chat
  • Diagnose and troubleshoot technical issues, ensuring timely resolutions
  • Maintain detailed documentation of client interactions and support cases in CRM
  • Educate clients on product features to enhance their understanding and usage
  • Collaborate with the team to handle complex queries and share knowledge
  • Gather and analyze client feedback to drive service improvements
  • Participate in training programs to stay current with product developments and best practices

What We're Looking For

  • Fluency in Italian and English, both spoken and written
  • Strong ability to communicate effectively and deliver customer satisfaction
  • Excellent problem-solving skills and attention to detail
  • Motivated self-starter capable of working independently
  • Desire to experience living and working in Greece

Nice to Have

  • Experience in customer service or technical support
  • Familiarity with customer support software and tools

Technical Stack

  • CRM
  • Customer support software and tools

Benefits & Compensation

  • Competitive Monthly Salary
  • Monthly Performance Bonus
  • Fully Paid Relocation Package (Flight, Transfer and Hotel)
  • Health Insurance
  • Private Health Insurance
  • 2 Extra Salaries Per Year
  • Support In Finding Accommodation After Hotel

Work Mode

This is a local-country position requiring relocation to Greece.

Mercier Consultancy is an equal opportunity employer.

Required Skills
ItalianCustomer SupportCRMCustomer Support SoftwareCommunicationProblem SolvingRemote WorkRelocation Support
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About company
Mercier Consultancy MD

A consultancy firm offering customer service opportunities with a supportive and collaborative work environment

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Job Details
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Posted 4 months ago