About the Role
This role involves delivering high-quality remote support to Italian-speaking clients while working from Greece, with full assistance provided for relocation and onboarding into a dynamic, customer-focused environment.
Responsibilities
- Provide responsive and accurate support to clients via phone and digital channels
- Assist Italian-speaking customers with technical and account-related inquiries
- Troubleshoot and resolve service issues efficiently and professionally
- Maintain up-to-date knowledge of company products and policies
- Escalate complex cases to appropriate internal teams when needed
- Document customer interactions with attention to detail
- Follow established protocols to ensure service consistency
- Adapt communication style to suit individual customer needs
- Work collaboratively with team members to improve support processes
- Meet performance targets related to response time and resolution rates
- Participate in training sessions to enhance language and technical skills
- Contribute feedback to improve customer experience
- Handle sensitive customer information with confidentiality
- Maintain a professional demeanor during high-volume periods
- Support onboarding efforts for new clients when required
- Monitor service quality and suggest improvements
- Stay current with product updates and service changes
- Use internal systems to track and manage support tickets
- Communicate clearly and respectfully in Italian
- Work independently while adhering to team guidelines
- Respond to after-hours requests as per rotation schedule
- Ensure compliance with data protection standards
- Assist in translating support materials when necessary
- Promote a positive brand image through customer interactions
- Support multilingual team initiatives as needed
Compensation
Competitive salary with paid relocation package and additional benefits
Work Arrangement
Remote work based in Greece with structured support
Team
International support team serving Italian-speaking clients
Paid Relocation
- Full relocation support provided for selected candidates moving to Greece
- Assistance with travel, temporary housing, and local registration
Work Environment
- Remote position with access to collaboration tools
- Structured onboarding and ongoing performance feedback
Not applicable as role is based in Greece
