About the Role
Provide dedicated support to business partners by resolving inquiries, guiding on platform usage, troubleshooting issues, and facilitating onboarding processes with a focus on clear communication and timely resolution.
Responsibilities
- Respond promptly to partner inquiries via email and phone
- Assist partners with technical troubleshooting and platform navigation
- Guide new partners through onboarding and setup procedures
- Maintain accurate records of support interactions and outcomes
- Escalate complex technical issues to relevant internal teams
- Ensure consistent service quality across all partner communications
- Monitor open cases to guarantee timely follow-up and resolution
- Provide feedback to product teams based on partner input
- Collaborate with cross-functional teams to improve support workflows
- Communicate service updates and changes to partners effectively
- Support partners during integration and implementation phases
- Identify recurring issues and suggest preventive solutions
- Adhere to service level agreements for response and resolution times
- Deliver support in fluent Italian to native-speaking partners
- Maintain up-to-date knowledge of platform features and updates
- Assist in translating support materials when needed
- Participate in team meetings and training sessions
- Contribute to internal documentation for support processes
- Handle sensitive data with confidentiality and compliance
- Promote a positive and professional partner experience
- Track performance metrics related to support efficiency
- Support partners across different time zones as required
- Use CRM tools to log and manage support tickets
- Ensure clarity and accuracy in all written and verbal communication
- Adapt communication style to suit diverse partner needs
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Global customer-facing support team
Why Join Us
- Opportunity to work remotely with a global team
- Supportive environment that values professional growth
- Exposure to innovative technology and international partners
- Regular feedback and performance development
- Inclusive culture promoting work-life balance
Application Process
- Submit your resume and cover letter in Italian and English
- Shortlisted candidates will be contacted for interviews
- Final stage includes a practical assessment in Italian
- Hiring decision communicated within two weeks of final interview
Not available
