Patrique Mercier Recruitment is hiring an Italian Speaking HealthTech Support Specialist to deliver exceptional technical support to Italian-speaking clients utilizing health technology solutions. You will be the primary point of contact, ensuring clients can effectively use their software and hardware in a healthcare context.
What You'll Do
- Deliver high-quality technical support to Italian-speaking users through phone, email, and chat.
- Investigate, diagnose, and resolve software and hardware issues related to health technology applications.
- Educate clients on product features, functionality, and best practices for optimal use.
- Maintain comprehensive records of customer interactions and resolutions in the CRM system.
- Collaborate with product development and technical teams to escalate issues and provide feedback for product improvement.
- Engage in proactive follow-ups with customers to ensure resolution and promote user satisfaction.
- Stay informed about industry trends, product updates, and healthcare technology advancements.
What We're Looking For
- Fluency in Italian and English, with strong verbal and written communication skills.
- Experience in a customer support role.
- Solid technical troubleshooting skills and familiarity with health technology applications.
- Excellent customer service skills and a strong ability to empathize with clients.
- Ability to work independently in a remote environment and manage multiple tasks effectively.
- A commitment to ongoing learning and professional development in health technology.
Nice to Have
- Experience preferably within the health technology or healthcare sector.
- Proficiency with remote support tools and CRM systems.
Benefits & Compensation
- Competitive monthly salary
- Monthly performance bonus
- Fully paid training
- Fully paid relocation package (flight, airport transfer, and hotel)
- Health insurance
- Private health insurance
- 2 extra salaries per year
Work Mode
This is a fully remote position.
Patrique Mercier Recruitment is an equal opportunity employer.
