Patrique Mercier Recruitment is hiring an Italian Speaking Customer Support for Online Travel Agency -Remote in Greece

Patrique Mercier Recruitment FR excels in matching talented professionals with compelling career paths. We are actively recruiting an Italian-Speaking Customer Support Representative for a Digital Travel Platform. This role perfectly suits passionate travel professionals who demonstrate exceptional service skills for Italian-speaking clientele navigating complex travel arrangements. Responsibilities - Provide superior customer assistance to Italian-speaking clients through multiple communication channels including phone, email, and chat for digital travel bookings. - Support customers with comprehensive inquiries about travel schedules, modifications, terminations, and institutional policies. - Address and mitigate customer challenges swiftly to guarantee an optimal travel experience. - Meticulously record client interactions for tracking and future reference purposes. - Interface with travel ecosystem partners and internal departments to develop holistic client solutions. - Maintain current knowledge of travel regulations, service offerings, and industry developments to enhance customer support. - Gather and evaluate customer insights to drive continuous service refinement and quality optimization. Requirements - Native or near-native proficiency in Italian and English, demonstrating exceptional verbal and written communication. - Proven background in customer support, preferentially within travel or hospitality sectors. - Outstanding interpersonal skills with a genuine customer-first mentality. - Exceptional organizational capabilities with capacity to manage multiple simultaneous inquiries efficiently. - Advanced technological literacy including CRM platforms and standard workplace applications. - Robust analytical and independent problem-solving capabilities. - Adaptable scheduling availability, including potential weekend and holiday shifts. Benefits - Competitive Monthly Compensation - Regular Performance-Based Financial Incentives - Comprehensive Training Program - Complete Relocation Package (Airfare, Airport Transportation, Accommodation) - Comprehensive Health Coverage - Premium Medical Insurance - Supplemental Bi-Annual Salary Bonus - Additional Attractive Perks