Patrique Mercier Recruitment is looking for an Italian Speaking Customer Service Agent to join our team in Athens. You will be the primary point of contact for our Italian-speaking clients, providing exceptional support and resolving inquiries effectively.

What You'll Do

Provide outstanding customer service to Italian-speaking clients via phone, email, and chat.
Manage customer inquiries and resolve issues promptly and effectively.
Maintain in-depth knowledge of the company’s products and services to assist customers proficiently.
Accurately document customer interactions in the company's CRM system for tracking and reporting.
Collaborate with team members to enhance service delivery and improve customer experiences.
Participate in training sessions to further develop product knowledge and customer handling skills.
Provide feedback to management on customer needs and service improvements.

What We're Looking For

Fluency in Italian and English, both written and spoken.
Excellent communication and interpersonal skills with a focus on customer satisfaction.
Ability to work effectively in a fast-paced and team-oriented environment.
Proactive and adaptable with strong problem-solving abilities.
Willingness to relocate to Athens, Greece.
A positive attitude and a genuine passion for helping customers.