About the Role
Provide responsive and accurate support to Italian-speaking clients through various communication channels, ensuring timely resolution of inquiries and maintaining strong customer relationships.
Responsibilities
- Respond to client inquiries in fluent Italian via email, chat, and phone
- Troubleshoot and resolve customer issues efficiently
- Maintain accurate records of customer interactions
- Escalate technical problems to relevant departments when needed
- Follow company procedures for handling sensitive customer data
- Assist in improving support documentation based on client feedback
- Collaborate with team members to ensure consistent service quality
- Monitor service tickets and ensure timely follow-ups
- Adapt communication style to suit diverse customer needs
- Report recurring issues to management for process improvement
- Stay updated on product changes and service offerings
- Ensure compliance with service level agreements
- Handle customer complaints with empathy and professionalism
- Provide feedback on customer sentiment to internal teams
- Support onboarding processes for new clients when required
- Maintain high accuracy in all customer communications
- Work flexible hours to align with Italian time zones
- Participate in team meetings and training sessions
- Contribute to knowledge base content in Italian
- Uphold brand reputation through positive client interactions
- Track performance metrics related to response and resolution times
- Assist with translation of support materials when necessary
- Promote customer retention through proactive engagement
- Follow internal protocols for account management
- Ensure consistent application of company policies across interactions
Compensation
Competitive salary based on experience
Work Arrangement
Remote, based in Greece
Team
International customer support team
Why Join Us
- Opportunity to work remotely with a global team
- Supportive environment that values employee growth
- Exposure to international clients and diverse challenges
- Regular feedback and professional development support
Application Process
- Submit your resume and cover letter in Italian
- Shortlisted candidates will be contacted for interviews
- Final stage includes a language and role-play assessment
Not available
