Patrique Mercier Recruitment is hiring an Italian Speaking Airline Customer Service Agent -Remote in Greece

Patrique Mercier Recruitment FR is excited to present an outstanding opportunity for an Italian-Speaking Airline Customer Service Representative. This position is ideal for professionals who are enthusiastic about travel and delivering exceptional customer experiences, focusing on supporting Italian-speaking travelers with their airline-related needs. Responsibilities - Deliver outstanding customer support to Italian-speaking clients across multiple communication platforms, including telephone, electronic mail, and instant messaging. - Provide comprehensive assistance for flight-related inquiries, reservation management, cancellations, and modifications. - Skillfully address and resolve customer concerns and challenges with promptness and professionalism. - Maintain current knowledge of airline regulations, operational protocols, and service offerings to ensure precise information delivery. - Meticulously record customer interactions and maintain comprehensive records within the customer relationship management system. - Engage in cross-departmental collaboration to continually enhance overall customer experience. - Actively participate in continuous professional development training to strengthen product understanding and service capabilities. Requirements - Native or near-native fluency in both Italian and English, demonstrating superior written and verbal communication skills. - Proven background in customer service, particularly within travel or airline sectors. - Exceptional interpersonal and communication capabilities. - Demonstrated problem-solving expertise with unwavering commitment to customer satisfaction. - Advanced proficiency in customer service technologies and Microsoft Office suite. - Exceptional attention to detail and robust organizational competencies. - Genuine enthusiasm for travel and customer journey optimization. Benefits - Competitive Monthly Compensation - Monthly Performance-Based Incentive - Comprehensive Paid Training Program - Complete Relocation Support (Flight, Airport Transfer, Accommodation) - Comprehensive Health Coverage - Additional Private Medical Insurance - Two Extra Annual Salary Supplements - Additional Attractive Perquisites