Mercier Consultancy is looking for an Italian Customer Care Agent to join our remote team based in Greece. You will be responsible for assisting Italian-speaking customers and ensuring they receive the support needed to enhance their experience.
What You'll Do
- Respond to customer inquiries in Italian across various channels including phone, email, and live chat.
- Assist customers with account issues, product information, and general inquiries.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Resolve customer complaints and provide effective solutions to ensure satisfaction.
- Collaborate with team members to improve customer service processes and policies.
- Stay up-to-date with product knowledge and company updates to offer informed assistance.
What We're Looking For
- Fluency in Italian (both written and spoken).
- Strong communication skills with an emphasis on customer empathy and understanding.
- Ability to manage multiple tasks and workload in a fast-paced environment.
- Proficiency in using computer applications and online communication tools.
- A proactive approach to problem-solving and a friendly attitude towards customers.
Nice to Have
- Knowledge of English.
- Previous experience in customer service or support roles.
- Familiarity with CRM systems and customer support tools.
Technical Stack
- CRM systems
- Customer support tools
Benefits & Compensation
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This is a remote position open to candidates located in Greece.
