Mercier Consultancy is hiring an Italian Customer Care Agent for an e-commerce team. You will provide top-notch support to Italian-speaking customers, ensuring a smooth and enjoyable online shopping journey while working remotely from anywhere in Greece.

What You'll Do

Respond to customer inquiries in Italian via phone, email, and live chat, providing exceptional service.
Assist customers with order placements, product questions, and service requests.
Maintain accurate records of customer interactions in the CRM system.
Resolve customer complaints efficiently and professionally to ensure satisfaction and loyalty.
Collaborate with various departments to address customer needs and enhance service delivery.
Stay updated on product knowledge, promotions, and changes to the e-commerce platform.

What We're Looking For

Native or fluent proficiency in Italian and strong English communication skills.
Proven experience in a customer support role, preferably within an e-commerce environment.
Ability to handle customer interactions via multiple channels (phone, email, chat) with empathy and professionalism.
Experience using CRM systems to log and track customer interactions accurately.
Strong problem-solving skills and a focus on achieving customer satisfaction.