Jobgether is hiring a IT Training Specialist I to develop, deliver, and support technical training programs for a diverse user base. You will design courses, create documentation, and conduct both in-person and remote training sessions to ensure effective technology adoption.
What You'll Do
- Analyze business and technology challenges to determine training needs in collaboration with teams.
- Design and develop custom training courses using multiple methods including instructor-led sessions, eLearning, and webinars.
- Conduct training sessions for home office staff, remote users, and county office personnel.
- Create user documentation and job aids to support self-directed learning.
- Maintain high-level technical expertise in software applications and stay current with evolving technology.
- Assist in administration of the company Learning Management System (LMS) and provide backup help desk support.
- Support setup and troubleshooting of remote training classrooms, including hardware and connectivity.
- Travel occasionally, including day and overnight trips, to facilitate training programs.
What We're Looking For
- A Bachelor’s degree with 2 years of experience providing IT training, or 5 years equivalent experience.
- Strong knowledge of Windows OS (7 and above) and the Microsoft Office suite.
- Experience creating technical documentation and training materials.
- Proficiency with Learning Management Systems (LMS), content authoring software, remote assistance tools, and case/policy management systems.
- Experience conducting classroom and virtual training sessions for adult learners of varying skill levels.
- Ability to set up and manage training hardware including projectors, computers, peripherals, and network connections.
- Excellent written and verbal communication skills, with strong technical and business writing abilities.
- A valid driver’s license and ability to travel as required.
Nice to Have
- Willingness to pursue or maintain a Training Certification.
Technical Stack
- Windows OS (7 and above)
- Microsoft Office suite
- Learning Management Systems (LMS)
- Content authoring software
- Remote assistance tools
- Case/policy management systems
Benefits & Compensation
- Competitive salary commensurate with experience.
- Full healthcare coverage, including medical, dental, and vision.
- Paid time off, holidays, and sick leave.
- Life insurance, short-term and long-term disability coverage.
- Opportunities for professional development and training certification.
- Hybrid work environment with occasional on-site and remote responsibilities.
- Employee discount programs and other company perks.
Work Mode
This role is remote within the United States with a hybrid work environment, involving occasional on-site and travel responsibilities.
Jobgether is an equal opportunity employer.
