What You'll Do
Provide direct technical support via phone, remote tools, and in-person visits to help users with software, hardware, and system issues. Guide colleagues through setup, configuration, and daily use of IT platforms, ensuring smooth operation across the organization.
Use structured troubleshooting methods to pinpoint root causes of technical problems and apply effective fixes. When issues exceed your scope, escalate them properly with full documentation to higher-level IT teams.
Monitor recurring issues by analyzing user feedback and incident patterns to support improvements in system reliability and user experience. Work closely with server, network, desktop, and application specialists to restore services quickly and maintain uptime.
Keep detailed records of equipment, software licenses, and system configurations in line with asset management policies. Assist in rolling out system updates, desktop standardization, and software deployments under the direction of IT leadership.
Lead training sessions to improve user competence with tools like Microsoft Office 365, SharePoint, and other core digital platforms. Develop clear instructional resources and offer ongoing support to boost productivity and reduce dependency on technical assistance.
Requirements
Hold a degree in Information Technology, Computer Science, or a related field, or demonstrate equivalent experience. Bring 2–4 years of experience in IT service support roles with proven ability to resolve technical issues efficiently.
Demonstrate solid understanding of Windows 11, Active Directory, Group Policy, Microsoft 365 (E3/E5), and network fundamentals. Be comfortable using ITSM or help desk ticketing systems and resolving incidents according to service level standards.
Show experience with SharePoint, Power BI, and deploying specialized engineering software. Possess strong diagnostic skills and a structured approach to problem-solving.
Be self-driven, reliable, and focused on user needs. Exhibit strong organizational skills and the ability to manage multiple tasks under pressure. Communicate clearly and professionally, both verbally and in writing, in English.
Follow established procedures consistently and adapt quickly to changing technical demands.
Benefits
This role is based in Baku and requires on-site presence. You will work within a structured IT environment supporting enterprise systems, with opportunities to grow your expertise through hands-on technical challenges and cross-team collaboration.
