Omikron is looking for an IT-Support Specialist (w/m/d) to join our team. In this role, you will be the primary technical contact for our customers, providing support for our electronic banking software products. You'll contribute to a dynamic market environment by solving operational problems and supporting key IT projects.

What You'll Do

Act as the first point of contact via multichannel support (phone, email, remote) for 1st and 2nd level inquiries.
Thoroughly document all processes and solutions in the ticket system.
Replicate and analyze operational problems in a dedicated test environment to find solutions.
Support ongoing IT projects, including software implementation and integration, both remotely and on-site at customer locations.
Take on independent project responsibility over time.
Conduct training sessions for our electronic banking software products.

What We're Looking For

Completed vocational training in IT (e.g., Fachinformatiker/in) or a comparable qualification.
1-2 years of professional experience in an IT support environment.
In-depth IT knowledge, particularly with Windows client and server operating systems.
Familiarity with data remote transfer and networking concepts.
Very good German and English language skills, both spoken and written.
Strong analytical and problem-solving skills with the ability to quickly learn new topics.
Ability to remain focused under pressure, set correct priorities, and maintain high-quality work.
Initiative, an independent work style, and willingness to travel to customer sites.

Nice to Have

Initial experience with financial software or SaaS (Software-as-a-Service) products.

Technical Stack

Windows client and server operating systems.

Team & Environment

You will work with friendly, motivated, and international colleagues within a flat-hierarchy team structure.

Benefits & Compensation

Independent work within a friendly, motivated, and international team.
A challenging, permanent position with diverse personal and professional development opportunities.
Dynamic market environment and agile collaboration with renowned national and international banks and companies.
Permanent position in a growing, stable company with performance-based remuneration.
Flexible working hours including home office options.
Additional benefits: company events, a company pension scheme, modern and ergonomic workplace equipment, fresh fruit and drinks.
Newly implemented bike-sharing and bike-renting model.