Datadog is hiring an IT Support Technician

Datadog is looking for an IT Support Technician to join our global team based in Bangalore. You will be responsible for providing high-touch, white-glove IT support to all Datadog employees across our India offices, from their first day onward. This role focuses on proactive and prompt service delivery, working closely with stakeholders to continuously improve our IT services.

What You'll Do

• Handle general ticketing, account management, and problem escalation.
• Participate in the On-Call rotation to provide urgent support.
• Participate in on-site walk-up support bar for face-to-face technical support.
• Identify trends, contribute to fixing issues, and work on company-wide projects.
• Support unified communications needs in conference rooms and common areas.
• Create and maintain internal and user-facing documentation.
• Conduct new hire IT orientations covering policies, best practices, and services.
• Maintain hardware and software inventory and work with teams on management policies.
• Communicate with local vendors for office and IT hardware in India offices.
• Mentor and train new team members.

What We're Looking For

• You enjoy helping people and providing top-of-the-line customer support.
• Excellent verbal and written communications skills.
• Experience providing detailed support under high pressure in a corporate environment.
• You want to work in a fast-paced, high-growth startup environment.
• Organized, a team player, able to prioritize tickets and tasks based on business impact.
• Experience using Google Workspace and common SaaS applications like Slack, Zoom, Trello, RingCentral, and Jamf to administer and manage user accounts.
• Experience managing medium to large IT-related projects.
• Comfortable managing relationships with remote teams and cross-functional partners.
• Experience being part of a global IT Support team and exposed to follow-the-sun support environments.

Technical Stack

• Google Workspace
• Slack
• Zoom
• Trello
• RingCentral
• Jamf

Team & Environment

You will be part of a global IT Support team, collaborating across regions.

Benefits & Compensation

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing.
• Intradepartmental mentor and buddy program for in-house networking.
• An inclusive company culture, ability to join Community Guilds (employee resource groups).
• Access to Inclusion Talks, internal panel discussions.
• Free, global mental health benefits for employees and dependents age 6+.
• Competitive global benefits.

Work Mode

This is a hybrid role based in Bangalore, India, supporting users across our India offices.

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.