About the Role
The IT Support Specialist will assist employees with technical problems, manage device setups, and maintain network and system performance. This position ensures reliable access to tools and services necessary for daily operations.
Responsibilities
- Provide hands-on technical support for desktops, laptops, and mobile devices
- Diagnose and resolve hardware and software issues in a timely manner
- Install, configure, and update operating systems and applications
- Manage user accounts, permissions, and access controls
- Support email, calendar, and collaboration platforms
- Troubleshoot network connectivity issues
- Maintain inventory of IT equipment and software licenses
- Set up and deploy workstations for new employees
- Assist with printer, scanner, and peripheral support
- Document technical procedures and support resolutions
- Escalate complex technical problems to senior engineers
- Monitor system performance and report anomalies
- Apply security patches and updates
- Support remote access tools and virtual private networks
- Assist with onboarding and training for new technology
- Respond to service desk tickets efficiently
- Ensure compliance with internal IT policies
- Participate in after-hours maintenance when needed
- Coordinate with vendors for hardware repairs
- Support video conferencing and meeting room technology
- Maintain backups and assist with data recovery
- Enforce password and authentication standards
- Assist with cloud service integrations
- Contribute to IT project initiatives
- Promote secure computing practices among users
Compensation
Competitive hourly rate based on experience
Work Arrangement
Hybrid with required on-site presence
Team
Part of the internal IT operations team reporting to the IT Manager
About Us
We are a growing technology services firm focused on delivering reliable IT solutions to clients across various industries. Our internal team supports company-wide operations with a focus on efficiency, security, and user satisfaction.
What We Offer
- Health and dental insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Professional development stipend
- Flexible work hours within operational needs
- Employee assistance program
- Opportunities for internal advancement
Not available for this position
