The IT Support & Operations Specialist will manage and evolve the company’s IT infrastructure, support global teams, and ensure secure and efficient operations across cloud environments, third-party providers, and internal systems. This role is critical in maintaining the reliability and security of SDG's global IT operations and supporting a fully remote workforce.
Responsibilities
- Operate, maintain, and evolve the company’s IT infrastructure (data center / colocation and public clouds)
- Deploy and update applications in cloud environments; configure environments, networks, VPNs, firewalls, monitoring, and logging
- Organize backup and data recovery processes
- Deploy and support software in related cloud systems (e.g. IT helpdesk, support services)
- Coordinate third-party vendors during implementation and ongoing support of software solutions (IT helpdesk, MDM, SSO/IdP, monitoring, asset management, etc.)
- Define requirements, timelines, delivery plans, and control execution quality
- Prepare access and environments, enforce least-privilege principles, MFA, logging, and access revocation after work completion
- Acceptance of delivered solutions (UAT/acceptance testing), defect tracking, and fix validation
- Ensure proper handover of documentation and knowledge: instructions, runbooks, escalation contacts, SLAs
- Incident management and escalations together with providers
- Participate in vendor and product selection: technical evaluation, risk assessment, compatibility with the current stack, and solution recommendations
- Administer corporate email accounts (creation/deletion of mailboxes, aliases, groups, security policies)
Technical Stack
public clouds, VPNs, firewalls, monitoring tools, logging systems, backup and recovery systems, IT helpdesk software, MDM (Mobile Device Management), SSO/IdP (Single Sign-On / Identity Provider), asset management systems, Google Workspace, SPF, DKIM, DMARC, anti-spam and anti-phishing protection, Slack, Asana, Confluence, password managers, cold crypto wallets
Benefits
- REMOTE OPPORTUNITY to work full time
- Vacation 28 calendar days per year
- 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
- Bonuses up to $5000 for recommending successful applicants for positions in the company
- 50% payment for professional training, international conferences and meetings
- Corporate discount for English lessons
- Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children)
- Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years
- Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
Compensation
Bonuses up to $5000 for referrals; 50% payment for professional training and conferences; health compensation up to $1,000 gross per year; workplace cost reimbursement up to $1000 gross once every 3 years
Work Arrangement
Remote (Global) — Cyprus, Malta, USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia — full-time remote work with global team distribution
