Allica Bank is looking for an IT Support Engineer to join our Technology Service Desk. You'll be responsible for delivering high-quality, day-to-day IT support to colleagues across the Bank, ensuring the effective operation of end-user services, hardware, and collaboration platforms in our fast-paced and growing environment.
What You'll Do
- Provide day-to-day IT support via deskside, telephone, and remote technologies.
- Actively manage and prioritise the IT support queue in line with agreed SLAs.
- Deliver Joiner–Mover–Leaver processes, including onboarding and offboarding activities.
- Administer and support Microsoft 365 technologies including Entra ID, Exchange Admin, SharePoint Admin, Teams Admin, Intune, Licensing, Autopilot, and Privileged Identity Management.
- Support hardware including Windows laptops, Macs, mobile devices, and meeting room equipment.
- Maintain accurate IT asset records and lifecycle management processes.
- Use ITSM tools to manage incidents, service requests, and knowledge articles, ensuring accurate categorisation, documentation, and closure.
- Identify opportunities to improve services through automation, AI adoption, training, and knowledge management.
- Work effectively at pace within a fast-moving organisation while maintaining service excellence, clear communication, and a strong customer focus.
- Adhere to and promote security, risk, and compliance controls in all support activities.
What We're Looking For
- Strong hands-on experience providing desktop support both on-site and remotely.
- Significant experience supporting Microsoft 365 enterprise environments.
- Experience working within ITSM frameworks and service delivery best practices.
- Strong problem-solving skills and ability to manage competing priorities.
- Customer-focused with excellent communication skills.
Nice to Have
- Experience in a regulated environment such as financial services or banking.
- Exposure to security best practices such as MFA, device encryption, and privileged access.
- Experience contributing to automation, scripting, or AI-enabled support capabilities.
Technical Stack
- Microsoft 365, Entra ID, Exchange Admin, SharePoint Admin, Teams Admin, Intune, Autopilot, Privileged Identity Management
- Windows laptops, Macs, mobile devices
- ITSM tools
Team & Environment
You'll be a professional individual contributor within our Technology Service Desk, working collaboratively to support colleagues across Allica Bank.
Benefits & Compensation
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave
Work Mode
This is a hybrid role based in the UK.
At Allica Bank, we believe openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work.
