Onera Health is looking for an IT Support Engineer to be the first point of contact for technical issues, ensuring smooth daily operations and helping maintain our technical infrastructure. In this role, you will be crucial for keeping the IT environment efficient and contributing to process improvements.
What You'll Do
- Act as the first line of support for all employees, resolving issues with hardware (laptops, printers, mobile devices), software (Microsoft 365, Office365, specialized applications), and network connectivity.
- Register, monitor, and resolve tickets in Jira Service Management.
- Manage IT systems and provide or revoke access to employees using tools like EntraID.
- Procure, configure, and manage all company hardware, including laptops and mobile devices, using the Mobile Device Management (MDM) solution Microsoft Intune.
- Implement and regularly test data backup and disaster recovery plans to ensure business continuity and data integrity.
- Meticulously document IT procedures, system configurations, and service desk tickets.
What We're Looking For
- Proven experience providing first-line IT support in a professional environment.
- Hands-on experience troubleshooting hardware, software, and network connectivity issues.
- Experience with IT service management ticketing systems.
- Familiarity with identity and access management concepts.
- Experience with device procurement, configuration, and lifecycle management.
- Strong documentation skills for procedures and system configurations.
- Ability to work collaboratively and communicate effectively with colleagues of varying technical skill levels.
Technical Stack
- Microsoft 365 & Office365
- Jira Service Management
- EntraID
- Microsoft Intune
Onera Health is an equal opportunity employer.
