Role Overview
As an IT Support Engineer, you will be the primary contact for internal staff facing technical challenges. Your expertise will keep critical systems running smoothly, allowing teams to stay focused on delivering exceptional healthcare services.
Key Responsibilities
- Provide frontline support for employee issues involving laptops, printers, and mobile devices
- Diagnose and resolve software problems across Microsoft 365, Office365, and custom business applications
- Address network connectivity issues to maintain reliable access
- Log, track, and resolve support requests using Jira Service Management
- Manage user access through identity systems such as EntraID, granting and revoking permissions as needed
- Oversee the procurement, setup, and lifecycle management of company-owned devices
- Use Microsoft Intune as part of a mobile device management strategy to secure and maintain endpoints
- Carry out regular data backups and validate disaster recovery procedures
- Support business continuity by safeguarding data against outages and cyber threats
- Maintain clear, up-to-date documentation for all IT processes and configurations
- Keep detailed records of service desk tickets and resolutions
Technology Environment
Microsoft 365, Office365, Jira Service Management, EntraID, Microsoft Intune, and Mobile Device Management (MDM) platforms.
Work Environment
This is an onsite role, requiring presence at the company location to support daily operations and team collaboration.
Our Culture
We value curiosity, courage, and humility. Our environment thrives on trust, respect, and a shared commitment to excellence. We encourage entrepreneurial thinking, embrace challenges, and work together with a clear sense of purpose.
