About the Role
The role involves delivering hands-on technical support to employees worldwide, diagnosing and resolving IT issues, maintaining systems, and contributing to the improvement of internal technology processes.
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Global IT support team
Responsibilities
- Respond to employee inquiries regarding IT systems and tools
- Diagnose and resolve hardware and software problems
- Support onboarding and offboarding of employees with IT setup and collection
- Manage service desk tickets efficiently and with attention to detail
- Troubleshoot network connectivity and access issues
- Assist with deployment and configuration of laptops and peripherals
- Maintain accurate records of IT assets and support activities
- Collaborate with internal teams to escalate and resolve complex issues
- Provide guidance on security best practices and compliance
- Support cloud-based applications and services used across the organization
Requirements
- Proven experience in an IT support or helpdesk role
- Strong understanding of Windows, macOS, and Linux operating systems
- Familiarity with remote desktop tools and ticketing systems
- Knowledge of networking fundamentals including DNS, DHCP, and VPNs
- Experience with identity and access management systems
- Ability to troubleshoot Microsoft 365 and Google Workspace environments
- Solid communication skills for interacting with non-technical users
- Problem-solving mindset with a customer service orientation
- Comfort working in a fast-paced, global environment
- Fluency in English, both written and spoken
Preferred Qualifications
- Certifications such as CompTIA A+, ITIL, or similar
- Experience supporting remote-first companies
- Familiarity with Jamf or other device management platforms
- Background in cybersecurity practices
- Scripting experience in PowerShell, Bash, or Python
Available for qualified candidates
