Role Overview
This position is for an IT Support Analyst who will provide direct, in-person technical assistance in a corporate office setting in East Chicago. The role emphasizes hands-on troubleshooting and consistent user support across workstations, devices, and enterprise applications.
Key Responsibilities
- Identify and resolve technical problems related to hardware, software, and network connectivity
- Support desktops, laptops, docking stations, and connected peripherals
- Assist users with account access, password resets, and endpoint configuration
- Provide support for Microsoft 365 services and related user issues
- Address common application and workstation errors efficiently
- Log and track all incidents and service requests using a ticketing system
- Follow defined escalation paths when advanced support is required
- Communicate clearly with end users and remote IT teams
- Maintain a professional demeanor during walk-up and scheduled support sessions
- Ensure timely responses and positive service outcomes
Qualifications
- Proven experience at L2 or L3 support level in an enterprise environment
- Comfortable working exclusively onsite during standard business hours
- Strong interpersonal skills with the ability to explain technical concepts clearly
- Familiarity with operating within structured IT service frameworks and SLAs
Technology Environment
Primary tools include Microsoft 365 and a centralized ticketing system for incident management.
