Groupe Clarins is hiring an IT Manager to lead local IT operations for the UK & Ireland, ensuring a stable infrastructure and high-quality end-user support. You will also act as a key regional applications driver across the South Atlantic, managing a portfolio of business applications and contributing to regional harmonization.
What You'll Do
- Act as the primary IT point of contact for local users in UK & Ireland.
- Coordinate with external support providers and the Regional Support Team to resolve incidents efficiently.
- Ensure service delivery meets Group SLAs and aligns with ITIL best practices and COBIT processes.
- Maintain an accurate IT asset inventory for laptops, mobiles, printers, and other equipment.
- Define and manage the local IT operating and investment budget, aligned with regional guidelines.
- Monitor spend, optimize costs, and report on budget status and forecasts for renewals, licenses, support, and equipment.
- Manage local IT contracts for on-site support, telecom, and hardware, tracking performance and supporting procurement.
- Supervise local IT staff and/or outsourced technicians, driving responsiveness and quality.
- Promote continuous improvement, knowledge sharing, and documentation of local procedures.
- Contribute to consolidating and streamlining local applications into shared regional solutions.
- Ensure solutions align with Clarins’ enterprise architecture, security, and compliance standards.
- Partner with key users to capture needs, run workshops, map processes, and translate requirements into user stories.
- Support design and delivery using Low-Code platforms (e.g., OutSystems or Microsoft Power Platform) and/or third-party tools.
- Oversee regional supplier contracts and support subsidiaries with renewals, performance monitoring, and negotiation preparation.
- Maintain a regional supplier repository, including end dates, service levels, and obligations.
What We're Looking For
- A Bachelor’s degree (or equivalent) in IT, Computer Science, or a related field.
- 8+ years in IT roles, including 3+ years in IT management and/or application leadership.
- Proven experience in local IT operations, vendor coordination, and business application support or development.
- Exposure to regional or international, multi-country environments.
- Strong stakeholder management skills, able to communicate effectively with both business and technical teams.
- A proactive, structured approach with strong prioritization, problem-solving, analytical thinking, and documentation skills.
- Confidence working with Low-Code platforms like OutSystems or Microsoft Power Platform and application lifecycle management.
- Familiarity with ITIL/COBIT and service management practices.
- A basic understanding of data integration and collaboration with BI or data teams.
- Fluent English.
Nice to Have
- Experience within an omni-channel retail environment.
- Additional languages are a plus.
Technical Stack
- OutSystems
- Microsoft Power Platform
Team & Environment
You will lead local IT operations for ~1,000 users in the UK & Ireland, while acting as the South Atlantic Lead for a broader regional context of ~1,350 users.
Benefits & Compensation
- A flexible work environment, with up to 2 days of remote working per week.
- 25 days annual leave, increasing by 1 day every year with a maximum of 30, plus your Birthday off.
- Development and training opportunities.
- Generous Staff discount.
- Employee Assistance Programme.
- We Care Day – Volunteering.
Work Mode
This is a hybrid position based at our London Head Office.
We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).
