City of Houston, TX is hiring an IT Lead

The City of Houston is hiring an IT Lead to provide senior technical leadership for the Houston Fire Department. This role is responsible for the daily IT operations, reliability, security, and performance of all technology used by fire stations, dispatch centers, emergency response teams, and administrative staff.

What You'll Do

• Provide day-to-day technical leadership for the HFD IT team, including prioritizing tasks, assigning work, and overseeing project execution.
• Maintain high availability and performance of mission-critical systems including MDC/CAD (Computer-Aided Dispatch/MDC tablets), EMS (Emergency Medical Services/EMS tablets), APAA (Apex Personnel Accountability/tablets) PC/tablet equipment.
• Manage computer systems across fire stations, training facilities, and administrative buildings, including all office based and mobile PCs.
• Oversee incident response for IT outages for MDC, EMS and APAA tablets, ensuring rapid and coordinated resolution.
• Collaborate with fire command staff, dispatch leadership, and HITS IT teams to support technology initiatives and ensure alignment with city standards.
• Lead and participate in technology modernization efforts, including cloud migrations, hardware upgrades, system integrations and PC Refresh initiatives.
• Develop and maintain documentation for systems, processes, and configurations.
• Mentor junior IT staff and participate in performance feedback and training plans.
• Coordinate with vendors, service providers, and public safety technology partners as needed.
• Participate in an on-call rotation to support 24/7 public safety operations.
• Report to the IT Manager – Infrastructure (Compute).
• Participate in emergency response events, disasters and departmental weather activations.

What We're Looking For

• A Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.
• Information systems-specific technical certifications may be substituted for 1 year of either the education or the experience requirement.
• Related professional Information Systems experience may be substituted for the education requirement on a year-for-year basis.
• At least six (6) years of technology experience supporting IT infrastructure including networks, security, and hardware.
• System-specific technical certifications will often be required.
• System-specific technical certifications may be considered for substitution for 1 year of experience.
• A Master’s degree in Computer Science, Management and Information Systems (MIS) or a closely related field may be substituted for two years of the experience requirement.

Nice to Have

• CompTIA A+ certification.
• MCDST certification.
• Experience supporting 24/7 operational environments or emergency response organizations.

Team & Environment

You will report directly to the IT Manager – Infrastructure (Compute).

Work Mode

This is an onsite position located at 1205 Dart St. Houston, TX 77007.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.