Prompt Therapy Solutions, Inc. is looking for an IT Helpdesk Technician to join our team. In this role, you will provide essential support to internal users, ensuring efficient operation of their systems and resolving technical issues promptly. You’ll thrive in our fast-paced environment by solving problems and communicating effectively.
What You'll Do
- Provide first-line technical support to end-users via phone, email, or in person.
- Troubleshoot hardware, software, and network issues and escalate when necessary.
- Install, configure, and upgrade computer hardware and software.
- Perform regular maintenance procedures, including software updates and system backups.
- Set up and configure new user accounts and email profiles.
- Maintain documentation of IT assets, configurations, and user requests.
- Ensure security measures are followed to protect company data and systems.
- Collaborate with other IT team members to resolve complex issues and implement solutions.
- Train users on basic IT procedures and best practices.
- Monitor IT systems for potential issues and performance optimization.
What We're Looking For
- Proven experience as an IT Helpdesk Technician or in a similar role.
- Strong knowledge of computer hardware, operating systems, and software applications.
- Familiarity with network troubleshooting tools and techniques.
- Excellent problem-solving and communication skills.
- Ability to prioritize tasks and manage time effectively.
- A customer-oriented mindset with a passion for delivering exceptional support.
Nice to Have
- Relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional.
- A Bachelor’s degree in Computer Science, Information Technology, or a relevant field.
Team & Environment
Join a dynamic IT team focused on solving complex challenges in a supportive environment.
Benefits & Compensation
- Competitive salaries
- Remote/hybrid environment
- Potential equity compensation for outstanding performance
- Flexible PTO
- Company-wide sponsored lunches
- Company paid disability and life insurance benefits
- Company paid family and medical leave
- Medical, dental, and vision insurance benefits
- Discounted pet insurance
- FSA/DCA and commuter benefits
- 401k
- Credits for online and in-person fitness classes or gym memberships
- Recovery suite at HQ with a cold plunge, sauna, and shower
Work Mode
This role operates on a hybrid work model.
Prompt Therapy Solutions, Inc. is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.
