Responsibilities
- Provide on-site and remote IT support for users, systems, and laboratory instrument computers.
- Log, diagnose, and resolve incidents and service requests within defined SLAs.
- Troubleshoot hardware, software, and network connectivity issues.
- Image, configure, and maintain user and instrument PCs according to company standards.
- Support GxP-regulated laboratory environments, ensuring proper documentation and compliance.
- Coordinate with instrument vendors, software suppliers, and global IT teams.
- Maintain accurate IT asset and configuration documentation.
- Execute small to medium local IT projects.
- Provide weekly onsite assistance in Brno and Budapest (minimum one day per site).
- Act as the key onsite IT representative for Bratislava with a strong sense of ownership.
- Communicate clearly and professionally with stakeholders at all organizational levels.
- Carry out additional duties consistent with the role and with manager support
Requirements
- Experience as an IT Support Specialist
- Ability to work in a dynamic and international environment
- Proactive, service-oriented attitude
- Willingness to travel weekly to Brno and Budapest (minimum one day per site)
- English proficiency (main working language across all supported sites)
- Experience providing hands-on IT support
- Ability to troubleshoot hardware, software, and network connectivity issues
- Experience imaging, configuring, and maintaining PCs
- Experience supporting regulated environments (GxP) with proper documentation
Nice to Have
- Experience working in laboratory or scientific environments
- Collaboration with global and European IT teams
Work Arrangement
Remote (City/Region)
Team
Structure: IT Operations team
Additional Information
- Weekly travel required to Brno and Budapest
- English is the main working language across all supported sites
- Role involves autonomous field work in a scientifically regulated environment
