Responsibilities
- Diagnose and resolve complex automation failures to minimize production downtime
- Design and implement preventative and predictive strategies that improve system reliability
- Lead system-level continuous improvement initiatives, including hardware and software upgrades
- Analyze production data and diagnostic trends to identify systemic performance gaps
- Provide remote support by responding to service tickets, guiding troubleshooting efforts, and triaging issues to onsite teams when required
- Support field service activities within your local region for both reactive and preventative maintenance
- Partner with Product, Deployment, and Engineering teams to standardize equipment configurations and improve system repeatability
- Maintain system documentation, including procedures, maintenance logs, and change-control records
- Serve as the escalation point for complex technical issues across the fleet
- Mentor field technicians and engineers on troubleshooting and system health best practices
- Ensure compliance with safety standards, internal quality requirements, and relevant industry regulations
- Collaborate with vendors to improve parts availability, diagnostic capabilities, and technical support
Requirements
- 10+ years of experience in manufacturing automation or industrial robotics environments
- Strong proficiency programming PLCs, robots, and industrial control systems
- Solid understanding of robotic systems, motion systems, and automated manufacturing equipment
- Hands-on experience diagnosing mechanical, electrical, and control system failures
- Ability to read and interpret electrical schematics and technical drawings
- Experience working in uptime-critical manufacturing environments
- Strong problem-solving skills and a structured troubleshooting methodology
- Clear written and verbal communication skills
- Ability to work independently while collaborating cross-functionally
- Valid driver’s license and ability to support local travel
Nice to Have
- Experience in high-volume manufacturing environments
- Experience standardizing automation systems across multiple deployed sites
- Exposure to data-driven maintenance or predictive monitoring tools
Work Arrangement
Hybrid
Team
Structure: The Fleet Operations Team drives uptime and operational performance across Formic’s growing fleet of deployed robotic systems. Working inside live manufacturing environments, the team diagnoses issues, restores production, and continuously improves system reliability at scale. Fleet Operations operates at the intersection of robotics, controls, and real-world factory execution, ensuring Formic’s automation delivers consistent, measurable performance across diverse industrial applications.
Additional Information
- Willingness to travel up to 50% based on business needs
