About the Role
The role involves developing and maintaining automated solutions while delivering hands-on support for IT systems and end users across the organization.
Responsibilities
- Design and implement automation scripts to improve system efficiency
- Support internal users with technical issues and troubleshooting
- Maintain and monitor IT infrastructure and tools
- Collaborate with teams to identify automation opportunities
- Document processes and technical workflows
- Respond to service tickets in a timely manner
- Assist in onboarding and offboarding procedures
- Manage access permissions and security protocols
- Update and maintain software across platforms
- Monitor system performance and resolve anomalies
- Deploy and configure hardware and software
- Ensure compliance with internal IT policies
- Work with vendors for technical support and integration
- Test new automation tools before rollout
- Provide training for non-technical staff
- Escalate complex issues when necessary
- Track and report on support metrics
- Maintain version control for scripts
- Support cloud-based services and integrations
- Improve response times through proactive monitoring
- Contribute to disaster recovery planning
- Optimize existing workflows using automation
- Ensure data integrity across systems
- Participate in on-call rotations
- Follow change management procedures
Nice to Have
- Certifications in IT automation or support
- Experience with robotic process automation tools
- Background in DevOps practices
- Familiarity with containerization technologies
- Knowledge of CI/CD pipelines
- Experience with PowerShell DSC or Ansible
- Exposure to SaaS platform administration
- Understanding of ITIL frameworks
- Scripting experience in Linux environments
- Knowledge of database fundamentals
Compensation
Competitive salary with benefits
Work Arrangement
Hybrid remote
Team
Collaborative team focused on technology efficiency
What We Value
- Practical problem solvers who take initiative
- Clear communicators who work well with others
- Curious learners who adapt quickly
- People who document their work thoroughly
- Team members who prioritize reliability
Technology Stack
- Python, PowerShell, and Bash for automation
- ServiceNow for service management
- AWS and Azure for cloud infrastructure
- Git for version control
- Datadog for monitoring
- Okta for identity management
- Microsoft 365 and Google Workspace
Available
