ActivTrak is seeking an IT Administrator to manage and secure our on-premise IT infrastructure while providing robust technical support to our distributed, remote-first team. You will be responsible for the day-to-day operations, maintenance, and security of our systems.
What You'll Do
- Manage and maintain on-premise IT infrastructure, including servers, networking equipment (LAN/WAN), and end-user hardware.
- Administer and support cloud-based and on-premise software systems, including productivity suites, IAM, MDM, compliance platforms, communication tools, and security solutions.
- Provide timely and effective technical support to all employees for hardware, software, and network connectivity issues.
- Assist in the administration of AI tools, ensuring proper access, security, and usage policies.
- Support company compliance efforts, including providing documentation for SOC 2 audits.
- Manage user onboarding and offboarding processes, including account creation and device configuration.
- Develop and maintain documentation for IT processes, policies, and procedures.
- Monitor system performance and security logs to identify and resolve potential issues.
- Collaborate with vendors and service providers to ensure system reliability and security.
- Support IT infrastructure scaling initiatives to accommodate company growth.
What We're Looking For
- 3 years of professional experience in an IT Administrator, System Administrator, or similar role.
- Proven experience managing IT systems for a software company or a business with a significant remote workforce.
- Demonstrated experience with Identity and Access Management (IAM) solutions.
- Demonstrated experience with endpoint security platforms.
- Demonstrated experience with Google Workspace and Microsoft Entra ID administration.
- Demonstrated experience with email gateway security platforms.
- Demonstrated experience with Mobile Device Management (MDM).
- Demonstrated experience with team communication and collaboration platforms.
- Familiarity with SOC 2 audit requirements and processes.
- Strong knowledge of LAN and WAN networking concepts, protocols, and security.
- Experience with desktop hardware and software support (Windows and macOS).
- Exceptional problem-solving, analytical, and communication skills.
- Self-motivated and able to work independently as well as part of a team.
Technical Stack
- Identity and Access Management (IAM) platform
- Endpoint security and threat detection solution
- Google Workspace
- Microsoft Entra ID
- Email security gateway
- Mobile Device Management (MDM)
- Team communication and collaboration platforms
- Privacy and compliance management platform
- Data Loss Prevention (DLP) security solution
- Enterprise data protection and backup platform
- Networking (LAN) hardware and software
- Video conferencing platform
Team & Environment
You will be a key member of the operations team.
Benefits & Compensation
- Competitive compensation and benefits
- Minimal travel
Work Mode
This position is a hybrid role based in Austin, TX.
ActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
