Support Dutch-speaking customers using iRobot products by delivering clear, accurate technical assistance through phone, email, and live chat. This fully remote position, based in Bulgaria, emphasizes responsive communication and effective problem-solving to maintain customer satisfaction.
Key Responsibilities
- Address customer inquiries in Dutch regarding product functionality, setup, and performance.
- Diagnose and resolve technical issues across various support channels.
- Log all customer interactions and technical cases thoroughly in the CRM platform.
- Collaborate with internal technical and product teams to escalate and resolve advanced issues.
- Stay current with product updates, firmware releases, and support policies.
- Support initiatives that improve support processes and customer outcomes.
Requirements
- Native or fluent proficiency in Dutch, with strong written and verbal communication skills.
- Proven ability to deliver customer service in a remote work environment.
- Experience troubleshooting technical products and guiding users through solutions.
- Comfort using multiple support platforms including phone, email, and chat interfaces.
- Ability to maintain accurate records of customer cases and resolutions in a CRM system.
