Penn State is hiring an International Student Support Adviser, Pre-Arrival

Penn State is hiring an International Student Support Adviser, Pre-Arrival to provide high-quality services to prospective and newly admitted international students. This critical role involves evaluating credentials and advising on immigration processes as part of Penn State Global.

What You'll Do

• Evaluate financial and immigration credentials to determine eligibility for Department of Homeland Security certificates of visa eligibility.
• Serve as a Designated School Official (DSO) and Alternate Responsible Officer (ARO) for issuing certificates of eligibility for F and J visas.
• Advise students on immigration options, visa issuance, and port-of-entry admission processes.
• Prepare and present enrollment trend reports.
• Recommend, develop, and implement communication strategies targeted at both external stakeholders (students and families) and internal stakeholders (Undergraduate Admissions, Graduate Admissions, professional schools, and academic departments).

What We're Looking For

• Ability to access government systems requiring U.S. Citizenship or Permanent Residency.
• A bachelor’s degree in fields such as higher education administration, international education, public policy, or related areas.
• Exceptional communication skills and attention to detail.
• Ability to maintain confidentiality and work with a diverse population.
• Capacity to work both independently and collaboratively in a team environment.
• Proficiency in Microsoft Office Suite and adaptability to new software and database programs.
• 1+ years of relevant experience; or an equivalent combination of education and experience.

Nice to Have

• Experience with international student populations.

Technical Stack

• Microsoft Office Suite

Team & Environment

This position is part of the International Student & Scholar Advising (ISSA) team, which oversees immigration compliance, advisement, and support for approximately 10,000 international students, scholars, and faculty across the University.

Benefits & Compensation

• Compensation: $42,100.00 - $61,000.00
• Comprehensive medical, dental, and vision coverage.
• Robust retirement plans.
• Substantial paid time off including holidays, vacation and sick time.
• Generous 75% tuition discount for employees and eligible spouses and children.

Work Mode

This is a hybrid position.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. Penn State is an equal opportunity employer and provides employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.