PartsBase Inc. is hiring an International Customer Success Manager responsible for managing and growing a portfolio of 200+ existing B2B clients. In this key role, you'll drive renewals, upsell, and cross-sell within our fast-paced SaaS environment, ensuring our customers grow with our company.

What You'll Do

Own the client relationship as a trusted advisor for a diverse book of business.
Drive renewals to keep churn low and customer satisfaction high.
Identify and close opportunities to upsell and cross-sell across product lines.
Hit and exceed revenue goals while ensuring customers grow with the company.
Make 40+ calls a day to ensure no opportunity is missed.
Work closely with sales, marketing, and customer success teams.
Use CRM tools to track account health and maintain accurate records.

What We're Looking For

2+ years of full sales cycle or account management experience in the aviation/aerospace industry.
Full fluency in English and Portuguese or French (spoken and written).
Hunter mindset with a focus on growth opportunities and targets.
Excellent communication and negotiation skills.
Resilience and ability to handle rejection.
Ability to multitask and manage a high-volume workload.
Detail-oriented, proactive, and self-motivated.
Proficient in Microsoft Office, Teams, and CRM platforms (Oro, Salesforce, Hubspot, etc.).
Comfortable working independently in a remote-first, collaborative team.