PartsBase Inc. is hiring an International Customer Success Manager responsible for managing and growing a portfolio of 200+ existing B2B clients. In this key role, you'll drive renewals, upsell, and cross-sell within our fast-paced SaaS environment, ensuring our customers grow with our company.
What You'll Do
- Own the client relationship as a trusted advisor for a diverse book of business.
- Drive renewals to keep churn low and customer satisfaction high.
- Identify and close opportunities to upsell and cross-sell across product lines.
- Hit and exceed revenue goals while ensuring customers grow with the company.
- Make 40+ calls a day to ensure no opportunity is missed.
- Work closely with sales, marketing, and customer success teams.
- Use CRM tools to track account health and maintain accurate records.
What We're Looking For
- 2+ years of full sales cycle or account management experience in the aviation/aerospace industry.
- Full fluency in English and Portuguese or French (spoken and written).
- Hunter mindset with a focus on growth opportunities and targets.
- Excellent communication and negotiation skills.
- Resilience and ability to handle rejection.
- Ability to multitask and manage a high-volume workload.
- Detail-oriented, proactive, and self-motivated.
- Proficient in Microsoft Office, Teams, and CRM platforms (Oro, Salesforce, Hubspot, etc.).
- Comfortable working independently in a remote-first, collaborative team.
Nice to Have
- SaaS experience.
Technical Stack
- Microsoft Office and Teams
- CRM platforms: Oro, Salesforce, Hubspot
Team & Environment
Collaborate across sales, marketing, and customer success teams.
Benefits & Compensation
- Competitive base salary + uncapped commissions
- Medical, vision, dental insurance
- Remote flexibility
- 10 days of PTO
- 6 paid holidays
- 401k plan
- Collaborative, high-performance team culture
- Transparent career progression pathways
- On-the-job coaching and access to global best practices
Work Mode
This role operates on a global scale.
PartsBase Inc. is an equal opportunity employer.
