The Internal Sales Representative (ISR) at Altera plays a key role in supporting the Lead-to-Order Process by serving as the operational link between account managers, field application engineers (FAEs), distribution partners, and end customers. This commission-based position emphasizes customer service, order management, forecasting, and clear communication across assigned accounts.
What You'll Do
- Build and maintain strong customer relationships in partnership with the field sales team, with emphasis on customer procurement and planning personnel.
- Provide proactive back-office support to the Sales and FAE teams for specific assigned accounts, including Design Registration review, Pricing/Quote requests, and process documentation.
- Work directly with end customers on orders, IP/Tools licensing, and design related inquiries, ensuring timely follow-up and resolution.
- Manage escalation or exception requests on customer orders placed through distributors, coordinating closely with a centralized Sales Service team that processes orders from customers and distribution channel partners.
- Coordinate sample requests and new product introduction (NPI) support between field sales, Product Marketing, and Operations.
- Work with customers and distributors to collect, enter, and analyze demand signals to prepare consolidated sales forecast in support of the planning process.
- Maintain accurate design registration for DDC and opportunity data in the CRM system.
- Ensuring correct distributor margin is applied for each opportunity.
- Collaborate cross-functionally with Business Management, Business Operations, and Legal on contract/special agreement, agreements, pricing, and compliance activities.
- Prepare sales reports, pipeline updates, and account summaries for internal stakeholders.
- Support QBRs (Quarterly Business Reviews) and territory/business reviews with data preparation and insights.
- Assist in onboarding new sales team members by providing training on internal tools and processes.
- Act as first point of contact for resolving distributor or customer escalations on pricing and supply.
What We're Looking For
- Bachelor's Degree with 8 years of related working experience.
- People skills (teamwork, conciseness, working independently) and good business acumen.
- Ability to multitask and work in a dynamic and changing environment either independently or in a team.
- Effective communication skills with the ability to adapt style and content appropriately for the audience.
Nice to Have
- Understanding of FPGA sales process is an advantage.
Benefits & Compensation
- Commission-based role
Work Mode
- Taipei, Taiwan
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
