Tolmar, Inc. is seeking an Intern to join our Quality Systems & Compliance team. This role provides hands-on experience in Quality Assurance (QA), exposing you to real-world problem-solving as you assist in processing and investigating product defect customer complaints. You'll gain valuable professional development while supporting our commitment to product safety and quality.
What You'll Do
- Assist in the processing, investigation, and trending of product defect customer complaints.
- Support the documentation and resolution of customer reports, ensuring compliance with Good Documentation Practices.
- Work closely with the QA Patient Safety team to document, investigate, and process product quality complaints.
- Track investigation progress and contribute to system and process optimization.
- Support corrective and preventive actions related to product complaints.
- Coordinate the return and visual inspection of complaint samples, managing shipping, logs, and tracking details.
- Perform daily tracking and receipt of customer complaint samples, evaluating returned samples and reporting findings.
- Ensure complaints are processed within established timelines to meet regulatory requirements.
- Perform destruction of complaint samples per internal procedures.
- Identify gaps and areas for improvement, communicating and implementing recommendations.
- Carry out all responsibilities in accordance with company policies, procedures, and applicable laws.
- Complete all required training.
What We're Looking For
- Currently pursuing a Bachelor’s degree in Science, Engineering, or a related field from an accredited college or university.
- Demonstrated experience with Microsoft Office Suite applications.
Nice to Have
- Previous internship or coursework related to Quality, Regulatory, or Medical Devices.
- Training or familiarity with complaint-handling and problem-solving methodologies.
- Familiarity with Quality Systems and complaint handling.
- Experience with SOP writing.
- Basic knowledge of Current Good Manufacturing Practices (cGMPs), Standard Operating Procedures (SOPs), and FDA and other regulatory compliance regulations.
Technical Stack
- Microsoft Office Applications
Team & Environment
You will work closely with and support the QA Patient Safety team, collaborating on projects and process enhancements.
Benefits & Compensation
- Hourly compensation: $19.00 per hour
- Medical insurance
- 401k participation
Work Mode
This is an onsite position located in Colorado.
Tolmar is an Equal Opportunity Employer. We do not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable status protected by state or local law.
