The Legal Aid Society of San Diego is hiring an Intake Specialist to be the first point of contact for clients seeking legal assistance. Under supervision, you will manage a high-volume caseload, assess eligibility, and ensure clients receive the guidance and referrals they need. This full-time, in-person position works 5 days per week from 9am-5pm and plays a critical role in connecting our community with vital legal services.
What You'll Do
- Answer a high volume of incoming calls to LASSD.
- Perform personal interviews of applicants for legal services.
- Determine the legal need and financial eligibility of the applicant for program services.
- Make appropriate and knowledgeable referrals.
- Accurately enter error-free data into the LASSD client database to create new files or add notes to existing cases.
- Record statistics.
- Copy and maintain an adequate supply of pro per packets for distribution.
- Accurately distribute pro per packets.
- Complete duties as assigned by management.
What We're Looking For
- Ability to gather and complete information from clients in a telephone or in-person interview.
- Ability to respond to clients in a calm, empathetic and professional manner while courteously directing the conversation to pertinent issues.
- Demonstrated written and verbal communication skills.
- Must have reliable transportation.
- Strong oral and written communication skills.
- Strong organizational skills to handle an individual caseload.
- Bilingual English and Spanish (subject to waiver by Management based on unit needs).
- Demonstrated computer skills, including ability to work with LASSD databases, and other software programs.
- Ability to think logically and follow written and oral instructions carefully.
- Ability to remain calm and helpful in high stress situations.
- Ability to respect confidentiality and obtain confidential information from applicants for services in a trustworthy and professional manner both in person and by phone.
Nice to Have
- Fluency in written and spoken Spanish.
- Demonstrated commitment to serving low-income people.
- Ability to work successfully with people from diverse backgrounds.
Team & Environment
You will work under the supervision of an attorney supervisor and/or other managers.
Benefits & Compensation
- Compensation: $24.18 - $28.58 per hour, with a starting pay of $28.58.
- Generous benefits package.
- 35-hour workweek.
- Paid vacation leave and sick leave.
- 100% employer-paid medical premium, 50% employer-paid premium for dependents under LASSD health plan.
- Dental, vision, and life benefits.
- Option to participate in a 403(b)-retirement plan.
- Option for dependent and health flex savings accounts (FSA).
- Law school loan repayment program.
- Eligible nonprofit employer for the Public Service Loan Forgiveness (PSLF) Program.
Work Mode
This is an onsite position requiring in-person work.
The Legal Aid Society of San Diego is an equal opportunity employer. We hire without regard to race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, reproductive health decision making, age (40 years and over), sexual orientation, veteran and/or military status, domestic violence victim status, political affiliation, and any other status protected by state or federal law.
