Responsibilities
- Oversee the end-to-end delivery and quality of US RP project management output, ensuring projects are delivered to a high standard and in line with client expectations.
- Act as Project Manager on assigned studies, maintaining full responsibility for operational execution from project set-up through to delivery.
- Hold full project-level decision-making authority, including management of scope, timelines, and delivery risks.
- Escalate resourcing constraints or significant capacity challenges to the Head of US Field Operations as required.
- Serve as a senior escalation point for complex delivery issues and client concerns.
- Oversee the smooth running of fieldwork management, coordinating with internal teams and external suppliers.
- Ensure the successful handover of project deliverables to research teams, including:
- Coordination of Data Processing (DP) work and deliverables for quantitative projects, in line with provided specifications and templates.
- Coordination of qualitative deliverables, including transcripts and/or recordings (notes, video, and audio files), as required.
- Own, coordinate, and maintain project timelines, working closely with internal research teams, clients, and suppliers.
- Take ownership of coordinating project team meetings, including scheduling and facilitation.
- Hold responsibility for Pharmacovigilance and Adverse Event reporting, ensuring compliance with internal and regulatory standards.
- Coordinate client and supplier Statements of Work (SOWs).
- Manage client and supplier invoicing, including PO number tracking, invoice coordination, and liaison with the Finance team.
- Line manage a team of RP Project Managers and Senior Project Managers.
- Provide coaching, feedback, and development support to strengthen project management capability and consistency of output.
- Support professional development and performance management of RP PMs.
- Engage directly with clients on escalations, delivery challenges, and complex projects.
- Act as a senior point of contact for project delivery matters when required.
- Partner with internal stakeholders to support strong, long-term client relationships.
- Work closely with the Head of US Field Operations to build a strong understanding of RP and STEM as distinct businesses.
- Support the alignment and clarification of project management roles and responsibilities across RP and STEM within Insights.
- Contribute to discussions on how project management capabilities and expectations can be enhanced and aligned over time, while recognizing existing team processes.
- Act as a bridge between RP project management and the wider Insights Field Operations organization.
- Collaborate with Associate Project Directors in the UK and APAC to support alignment of RP project management approaches globally.
- Share best practices and support consistent quality of project output across geographies.
- Contribute to global discussions on project management standards and ways of working for RP within Insights.
Team
Structure: The RP Operations team works alongside our Custom and Syndicated research teams to deliver a broad range of qualitative and quantitative (ad hoc and tracking) studies for global pharmaceutical, MedTech and biotech clients to enable them to address product development, marketing, brand, advertising and communications objectives. Our studies are typically multi-market, encompassing respondents in Europe, North America and Emerging Markets. Each of our research projects will have a dedicated member of the RP Operations team embedded within the core project team for the full project lifecycle, providing project management expertise and guidance throughout. Typically, members of our Operations team will support multiple projects concurrently.
Additional Information
- A comprehensive training and development programme for all staff, from entry level apprentice to senior management
- A relaxed and friendly working environment
- Social events - including a summer day out and end-of-year party, along with regular social events after office hours
