LocalEdge is seeking a Billing Supervisor to lead our Billing Department, ensuring end-to-end operations comply with regulations and drive team performance. You will be responsible for driving productivity and achieving key metrics within the billing revenue cycle.

What You'll Do

Supervise and drive productivity at the individual and team level.
Lead the team in achieving monthly reduction in Accounts Receivable (AR) and monthly team metrics/KPIs.
Create efficiencies by improving processes and identifying best practices in customer service.
Handle highly escalated service issues with patients, clinical locations, carriers, or agents.
Recruit, hire, engage, coach, and train new and existing team members.
Develop and administer quarterly employee performance evaluations.
Monitor, review, and approve time sheets and time away requests.
Troubleshoot and research process/payer issues for leadership.
Review operational data to assess the need for procedural revisions.
Maintain a positive work environment and foster cross-training.
Oversee the review/approve function for junior team members' write-off batches.
Assist junior team members with complex work-related issues and departmental processes.
Assist with handling dissatisfied customers, resolving complaints, and BBB requests.
Manage phone queue, monitoring call flow, volume, AHT, ASA, Abandoned Calls, and quality.
Responsible for complex reporting & analysis of daily/weekly/monthly department metrics/KPIs.
Ensure compliance with all state and federal regulations and HIPAA guidelines.
Track and review employee time for compliance with company policies.
Identify process improvement opportunities and implement management action plans.
Effectively onboard and assist with training of new hires and existing team members.
Assist in implementing new payor contracts and updates to existing contracts.

What We're Looking For

High School diploma or equivalent.
2+ years in a leadership capacity (team lead, supervisor, or increasing leadership responsibility).
4+ years advanced experience of Medicare, Medicaid and/or Commercial Insurance.
4+ years advanced knowledge/proficiency in Microsoft Office and telephony systems.

Nice to Have

Associate degree in Finance, Accounting, related field, or medical billing certificate.
4+ years advanced experience in oxygen or HME billing.
Experience using Oracle, Brightree, and Salesforce.
Certification in Revenue Cycle (e.g., CRCR) or Project Management (e.g., PMP).

Technical Stack

Microsoft Office
Oracle
Brightree
Salesforce
Jira
ServiceNow

Team & Environment

You will supervise Billing Department team members.

Benefits & Compensation

Annual performance bonus incentive plan.
Health, dental, and vision insurance.
401(k) plan plus employer contribution and match.
Generous paid leaves (vacation, sick leave, paid volunteer time).
Compensation: $66,354.76 - $79,625.71 annually

Inogen is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.