Alabama, United States of America Hybrid Full-time

Matrix Design Group, LLC is hiring an Industrial Field Service Technician - Alabama

About the Role

As an Industrial Field Service Technician, you will be responsible for installing, commissioning, and troubleshooting industrial systems at customer sites throughout Alabama. Your work ensures equipment operates efficiently and safely, with a strong emphasis on delivering clear training and responsive support directly to end users.

Key Responsibilities

  • Diagnose and resolve technical issues on-site or remotely through phone support
  • Install, start up, and commission industrial equipment according to specifications
  • Supervise and guide third-party installation teams during customer deployments
  • Verify system functionality through testing and performance checks
  • Educate customers on proper operation, maintenance, and safety procedures
  • Coordinate service appointments with multiple stakeholders across locations
  • Prepare accurate and detailed documentation for each service event

Qualifications

Applicants must hold a certificate from a technical or trade program and demonstrate proficiency with computers, including Microsoft Office. Strong organizational abilities, clear communication, and a consistent focus on quality and safety are essential. You should be self-motivated, reliable, and capable of managing your schedule independently.

Preferred candidates will have prior experience in industrial maintenance or electrical systems. Familiarity with forklifts or telehandlers—especially in repair or troubleshooting roles—adds strong value to your application.

Work Environment

This is a remote position based in Alabama requiring up to 75% travel to customer locations. You will operate with autonomy while remaining closely aligned with team objectives and customer needs.

Benefits Summary

  • Immediate medical, dental, and vision coverage from day one
  • Access to an on-site health clinic
  • Basic life insurance equal to twice your annual salary at no cost
  • Optional supplemental life and AD&D coverage
  • Short- and long-term disability insurance provided at no cost
  • 401(k) plan with company match up to 8%
  • Flexible Spending Accounts for health and dependent care
  • 10 paid holidays annually, plus vacation time
  • Educational reimbursement and scholarship opportunities
  • Optional gym membership benefit
Required Skills
Microsoft Office SuiteField ServiceTechnical SupportCustomer TrainingInstallationIndustrial EquipmentTime ManagementOrganizational SkillsCommunication SkillsSafety Compliance Microsoft Office SuiteField ServiceTechnical SupportCustomer TrainingInstallationIndustrial EquipmentTime ManagementOrganizational SkillsCommunication SkillsSafety Compliance
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About company
Matrix Design Group, LLC

Matrix transforms mining and industrial productivity with AI-driven platforms that protect people and optimize performance. The company delivers proven, reliable technologies that enhance safety and productivity in the world’s most demanding environments.

Backed by Alliance Resource Partners and in partnership with leading OEMs, Matrix provides scalable solutions across mining, manufacturing, logistics, industrial, and energy sectors. Its vertically integrated model spans R&D to field support, ensuring durability, consistency, and performance.

With over 10,000 systems deployed, Matrix is pioneering the path to automation through real-world validated AI platforms focused on risk reduction, collision avoidance, and operational efficiency.

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Job Details
Department Operations
Category embedded
Posted 23 days ago