Advanced Services, Inc. (ASI), supporting GE Appliances, a Haier company, is looking for an Inbound Customer Service Agent to deliver direct support with a strong sales and service focus. You will be the primary point of contact for GE Appliances owners, providing resolution through troubleshooting, sales, service referrals, and concessions.
What You'll Do
- Drive owner-focused solutions by receiving incoming calls, emails, chats, or written inquiries.
- Provide answers to inquiries related to product information, service, and pre & post-purchase sales of parts, products, and services.
- Follow established guidelines and partner to implement concession guidelines in the best interest of the owner and GE Appliances.
- Create, update, and retrieve owner records for logging facts surrounding complaints, actions, and resolutions.
- Proactively provide feedback to Quality and Training to help keep training processes and materials updated.
- Adhere to safety policies and procedures to ensure a safe work environment.
- Support other parts of the business as directed.
What We're Looking For
- One-year relevant working experience in a customer service or sales environment.
- Must be a take-charge person, a self-starter who takes initiative with in-depth knowledge of processes and procedures.
- Ability to research, analyze data, and make sound decisions relating to escalated owner matters using good judgment.
- High degree of concentration and attention to detail to manage daily activity.
- Excellent team player with verbal, written, and interpersonal skills.
- Maintain professional interactions to promote and secure brand loyalty.
- Acts with integrity, seeks leadership guidance as necessary.
- Familiarity with web-based systems to retrieve data for troubleshooting and resolution.
- Ability to effectively work at home.
- Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens.
- Dedicated work area that is quiet and spacious enough for ASI-provided equipment.
- A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed.
- Internet Speed Requirements: Ping 50 Mbps or lower, Download 50 Mbps or higher, Upload 15 Mbps or higher.
- Reside within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, or South Carolina.
- Commitment to all training days is mandatory; no absences are permitted during the 5-week training period.
- Available to work any shift between business hours of 7am-7pm CST.
Technical Stack
- Multiple Windows-based programs
- Internal applications
- MS Office Suite
Benefits & Compensation
- Compensation: Base rate of $15.00/hour + incentives based on quality scores - paid weekly.
- Paid on-the-job training and mentoring
- Work-from-home opportunities (equipment provided)
- No weekend shifts
- Paid time off
- Medical, dental, vision, and prescription benefits eligibility on day one of employment
- 401(k) program with a company match
- Short-term and long-term disability
- Life insurance
- Appliance discount program
- Tuition reimbursement
- Gym membership reimbursement
- Career growth opportunities
Work Mode
This is a fully remote position open to candidates residing in Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, or South Carolina.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
