Rad AI is looking for an Implementation Manager to lead the complete delivery of our AI-driven software solutions to radiology practices and health systems. This role blends independent project management, client coordination, and cross-functional collaboration to ensure successful product implementation and long-term customer success.
What You'll Do
- Work independently to plan, monitor, and manage multiple complex customer-facing projects.
- Lead the end-to-end delivery of Rad AI’s products from kick-off to go-live and transition to support.
- Facilitate Discovery sessions to understand client workflows, requirements, and success criteria.
- Develop detailed project plans, including timelines, milestones, and resource needs.
- Coordinate cross-functional teams, including Product, Engineering, and Integration resources, to meet project objectives and deadlines.
- Serve as the primary client-facing contact throughout the implementation.
- Ensure a smooth onboarding process by managing project timelines, dependencies, and communications with executive, clinical, and IT stakeholders.
- Track and manage feature requests, ensuring clear communication, documentation, and prioritization.
- Monitor project health, proactively identify risks, and escalate blockers, as needed.
- Employ issue resolution and mitigation strategies based on data-driven decision making.
- Conduct weekly status meetings with internal and external stakeholders.
- Collaborate and coordinate with Rad AI’s product, engineering, and customer success teams for project goal setting, data integration, testing, and product feedback.
- Provide ongoing updates to leadership throughout the project, via dashboards and reports.
- Partner with cross-functional teams, including Support and Client Success, to ensure customers are prepared for go-live and long-term success.
- Suggest process improvements and help with maintaining onboarding templates, documentation, and best practices.
- Contribute to building a world-class implementation organization that aims to exceed customer expectations.
What We're Looking For
- At least 2 years of relevant project management, implementation management, technical project management, or similar client-facing experience.
- Experience preferably within a healthcare or healthcare IT environment.
- Strong project planning and execution skills, including timeline, scope, and risk management.
- Excellent people and relationship management and communication skills, with the ability to hold others accountable.
- Practical working knowledge of SaaS solutions, implementations, and technical concepts.
- Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment.
- Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals.
- Proficiency with project management tools.
Nice to Have
- Bachelor’s degree or above.
- Prior experience or familiarity with radiology workflows and/or radiology-specific healthcare IT.
- Growth stage scale startup experience.
- Prior professional consulting or healthcare software implementation experience.
- Prior experience or familiarity with HL7, FHIR, and EHRs.
Team & Environment
This role will report up through the Vice President of Implementation.
Benefits & Compensation
- Comprehensive Medical, Dental, Vision & Life insurance.
- HSA (with employer match), FSA, & DCFSA.
- 401(k).
- 11 Paid Company Holidays.
- Location Flexibility (Remote-first company!).
- Flexible PTO policy.
- Annual company-wide offsite.
- Periodic team offsites.
- Annual equipment stipend.
Work Mode
This is a remote-first position open to candidates in the US.
At Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
