Requirements
- Have a track record of driving successful healthcare technology implementation projects from initiation to completion.
- Excel at communication and can synthesize information in a concise way.
- Are extremely organized and detail oriented. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality.
- Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency.
- Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation.
- Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership.
- Have the ability to smell smoke and escalate early, with proposed solutions.
- Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action.
- Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies.
- Experience implementing electronic record systems and leading through build and testing phases.
Nice to Have
- Epic is a definite plus.
- Familiarity with systems requiring strict adherence to privacy and security protocols.
- Knowledge of tiered support organizations and escalation protocols.
- Epic ClinDoc experience
Work Arrangement
Hybrid — San Francisco, New York, Pittsburgh
What You'll Do
- Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments.
- Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships.
- Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams.
- Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.
- Identify and manage project risks and issues, and develop contingency plans as needed.
- Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner.
- Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals.
- Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment.
- Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support.
What You'll Bring
- Have a track record of driving successful healthcare technology implementation projects from initiation to completion.
- Excel at communication and can synthesize information in a concise way.
- Are extremely organized and detail oriented. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality.
- Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency.
- Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation.
- Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership.
- Have the ability to smell smoke and escalate early, with proposed solutions.
- Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action.
- Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies.
- Experience implementing electronic record systems and leading through build and testing phases. (Epic is a definite plus.)
Bonus points if...
- Familiarity with systems requiring strict adherence to privacy and security protocols.
- Knowledge of tiered support organizations and escalation protocols.
- Epic ClinDoc experience
Why Work at Abridge?
- At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways.
- Our mission is clear: to power deeper understanding in healthcare.
- We’re driving real, lasting change, with millions of medical conversations processed each month.
- Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference.
- Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.
- Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress.
- At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.
- We’re committed to supporting your growth, both professionally and personally.
- Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.
- If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.
How we take care of Abridgers
- Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
- Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
- Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
- Paid Parental Leave: Generous paid parental leave for all full-time employees.
- Family Forming Benefits: Resources and financial support to help you build your family.
- 401(k) Matching: Contribution matching to help invest in your future.
- Personal Device Allowance: Tax free funds for personal device usage.
- Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
- Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
- Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
- Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
- Compensation and Equity: Competitive compensation and equity grants for full time employees.
- ... and much more!
Equal Opportunity Employer
- Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
- We provide reasonable accommodations throughout the interview process.
- If you need reasonable accommodation in applying, interviewing, completing any assessment or otherwise participating in the employee selection process, please contact us at accommodations@abridge.com
Staying safe - Protect yourself from recruitment fraud
- We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers.
- Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process.
- Any emails from the Abridge recruiting team will come from an @abridge.com email address.
- You can learn more about how to protect yourself from these types of fraud by referring to this article.
- Please exercise caution and cease communications if something feels suspicious about your interactions.
Additional Information
- This position will require up to 40% travel
- Must be based in the Pacific Time Zone
