About the Role
Role details below.
Responsibilities
- Lead client onboarding and configuration of UpSlide on Microsoft platforms, applying structured project management to ensure smooth delivery.
- Run bespoke and impactful training sessions for clients to introduce them to the tool and secure adoption.
- Analyze client needs and tailor solutions that drive measurable impact.
- Run engaging training sessions and Q&A follow-ups to ensure successful adoption and retention.
- Build trusted relationships with clients, acting as a strategic advisor and advocate for their long-term success.
- Communicate clearly and empathetically throughout the project lifecycle, navigating complex conversations with professionalism and emotional intelligence.
- Celebrate client milestones and proactively gather feedback to strengthen partnerships.
- Collaborate with internal teams to design scalable, creative solutions that challenge conventional approaches.
- Submit product feedback and feature requests based on client insights.
- Contribute to the UpSlide user community through articles, videos, and knowledge sharing.
- Spot commercial opportunities and share insights with Sales and Pre-Sales teams.
- Understand the financial impact of your work and integrate commercial reasoning into client discussions.
- Stay curious about industry trends and client challenges to inform strategic planning.
Requirements
- Clear communication skills
- Passion for problem-solving
- Natural curiosity
- Proactive approach
- Detail-oriented mindset
Benefits
- Biannual appraisals with feedback and growth-focused action plans
- Clear and supportive career path with structured competencies and promotion milestones
- 4-month onboarding program including knowledge transfer and hands-on experience
- Quarterly retrospectives for team progress, praise, and feedback
- Work anniversary lunches
- Team breakfasts at Dishoom
- Monthly social events such as yoga classes and karaoke nights
- Weekly 'goûter' (afternoon snack break) every Thursday at 4 p.m. with treats brought by a different team member each week
Work Arrangement
Remote (Country)
Team
Structure: UK Professional Services team led by Ella, consisting of 4 Consultants (Tasha, Abbie, Anna, Sharmeen) and one new hire; part of wider UK team of ~40 across Sales, Customer Success, and Marketing.
Additional Information
- Onboarding timeline: Months 1–3 include meeting global teams and absorbing knowledge; begin smaller client-facing projects around month 3 and support senior consultants on larger ones.
- By month 6, expected to independently run projects and handle most client questions autonomously.
- By month 9, expected to handle more complex projects and begin carving out a niche within the team.
- Team values: Excellence (attention to detail and quality), Trust (autonomy and commitment), Hap
