About the Role
Role details below.
Responsibilities
- Support audit team in client onboarding, including contacting clients, collecting requirements, and ensuring complete and timely onboarding.
- Serve as primary point of contact for clients, handling queries, providing clear updates, and escalating issues when needed.
- Coordinate across internal departments to track audit progress, follow up on tasks, and ensure smooth flow of information.
- Maintain accurate administrative records and trackers, ensuring data quality, status updates, and organized documentation throughout the audit process.
Requirements
- Minimum 3 years of experience in Customer Service, Client Support, or a coordination role
- Proven experience in client-facing communication across email, calls, and messaging platforms
- Ability to manage multiple stakeholders and track tasks simultaneously
- Proficiency in Excel or Google Sheets, along with basic tracking tools
- Experience in onboarding, operations support, or service delivery coordination
- Candidates must be based in Philippines
- Strong attention to detail and accuracy in handling client data and documentation
- Excellent organizational and time-management skills
- High sense of ownership and accountability (follows through without constant supervision)
- Clear and professional written and verbal communication
- Ability to work in fast-paced, deadline-driven environments
- Problem-solving mindset with the ability to proactively identify and resolve issues
- Stakeholder management skills with a customer-first approach
- Adaptability and willingness to handle ambiguous or evolving processes
Benefits
- Recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years
- Recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia
Team
Team size: 600
