PerfectServe is hiring an Implementation Consultant I to be a key member of our Implementation team. You will contribute to the successful delivery of complex, large-scale enterprise deployments of the PerfectServe platform, working within diverse health systems to support full-cycle implementation activities.
What You'll Do
- Lead assigned workstreams within large-scale enterprise implementations, ensuring deliverables are completed on schedule and aligned with project goals.
- Coordinate with cross-functional teams to ensure smooth execution across complex environments.
- Support planning and execution of enterprise go-live events, serving as a primary point of contact for designated functional areas.
- Provide workflow consulting for physician, clinical, and operational teams.
- Educate and register physicians for PerfectServe programs, designing elegant solutions that meet system level standards.
- Provide consultation support to physicians with call workflow configuration into the PerfectServe system.
- Develop training programs tailored to large health system audiences.
- Educate new clinical users at the hospital pre and post go-live.
- Configure advanced workflows within complex multi-facility systems.
- Work with third party systems to integrate solutions into the PerfectServe system.
- Conduct testing across devices, platforms, and integrated technologies.
- Become trained across multiple PerfectServe platforms based on project needs.
- Rapidly acquire new product knowledge for enterprise implementations.
What We're Looking For
- Bachelor’s degree required.
- Prior work experience in a customer facing or other service roles.
- Excellent verbal and written communications skills.
- Excellent computer skills using Microsoft Visio (or Lucidchart similarly), Word, Excel (including functions), and PowerPoint. Will be using Lucidchart extensively.
- Embraces change and has a genuine curiosity for healthcare.
- Ability to work closely with peers and team members in a collaborative manner.
- Must travel up to 30 - 50% of the time.
Nice to Have
- Engineering or IT related discipline is ideal but not required.
Benefits & Compensation
- Salary: $60,000-75,000 per year.
- Remote first work environment.
- Health, Dental, Vision, Life and Disability Insurance options available day one.
- 401K - with match and immediately vested.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy.
- Internal Advancement Opportunities.
Work Mode
This is a US remote position.
PerfectServe, Inc. is an Equal Opportunity Employer —M/F/D/V.
