Ethos is hiring an Implementation Consultant - US Remote

Sezzle is hiring an Implementation Consultant I to join our Implementation team. You will be a key contributor to the successful delivery of complex, large-scale enterprise deployments of the PerfectServe platform, accelerating speed to care by optimizing clinical workflows.

What You'll Do

• Lead assigned workstreams within large-scale enterprise implementations, ensuring deliverables are completed on schedule.
• Coordinate with cross-functional teams to ensure smooth execution across complex environments.
• Support planning and execution of enterprise go-live events, serving as a primary point of contact for designated areas.
• Provide workflow consulting for physician, clinical, and operational teams.
• Educate and register physicians for PerfectServe programs, designing solutions that meet system-level standards.
• Provide consultation support for call workflow configuration into the PerfectServe system.
• Develop training programs tailored to large health system audiences.
• Educate new clinical users at the hospital pre and post go-live.
• Configure advanced workflows within complex multi-facility systems.
• Work with third-party systems to integrate solutions into the PerfectServe system.
• Conduct testing across devices, platforms, and integrated technologies.
• Become trained across multiple PerfectServe platforms based on project needs and rapidly acquire new product knowledge.

What We're Looking For

• Bachelor’s degree.
• Prior work experience in a customer-facing or other service role.
• Excellent verbal and written communications skills.
• Excellent computer skills using Microsoft Visio (or Lucidchart similarly), Word, Excel (including functions), and PowerPoint.
• Embraces change and has a genuine curiosity for healthcare.
• Ability to work closely with peers and team members in a collaborative manner.
• Must travel up to 30 - 50% of the time.

Nice to Have

• An educational background in an Engineering or IT-related discipline is ideal but not required.

Technical Stack

• Microsoft Visio, Lucidchart, Microsoft Word, Microsoft Excel, Microsoft PowerPoint

Team & Environment

You will be a key member of the Implementation team, collaborating closely with peers to deliver complex enterprise solutions.

Benefits & Compensation

• Base salary range: $75,000-$90,000 per year.
• Remote-first work environment.
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K with match and immediate vesting.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy.
• Internal Advancement Opportunities.

Work Mode

This is a remote position open to candidates across the United States.

PerfectServe, Inc. is an Equal Opportunity Employer M/F/D/V.