About the Role
This role partners with customers during post-sale implementation to design, configure, and optimize technology solutions tailored to their operational needs and business goals.
Responsibilities
- Collaborate with clients to understand technical environments and business objectives
- Translate customer requirements into scalable implementation plans
- Configure and customize monitoring platforms to align with client infrastructure
- Lead onboarding sessions and technical workshops for stakeholder groups
- Troubleshoot integration challenges and provide resolution strategies
- Document system architecture and solution designs for client review
- Coordinate with internal engineering teams to address technical blockers
- Validate data instrumentation accuracy across applications and services
- Support proof-of-concept deployments and pilot projects
- Provide best practice guidance on observability and performance monitoring
- Assist in defining key performance indicators for system health tracking
- Ensure implementations meet security, compliance, and operational standards
- Deliver post-implementation reviews and optimization recommendations
- Maintain up-to-date knowledge of platform features and updates
- Act as a technical point of contact during onboarding phases
- Produce configuration guides and technical runbooks for client use
- Monitor project timelines and proactively manage scope changes
- Facilitate knowledge transfer to client operations teams
- Gather feedback to inform product improvement opportunities
- Support cross-functional teams in resolving escalation issues
- Use data to validate implementation success and adoption metrics
- Advocate for customer needs within product and support channels
- Maintain consistency with implementation frameworks and methodologies
- Adapt solutions to accommodate diverse technology stacks
- Promote long-term platform engagement through technical enablement
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility based on location and role needs
Team
Part of the Customer Success team focused on onboarding and technical enablement
Why You'll Love This Role
- Work directly with enterprise clients to solve complex technical challenges
- Be part of a team that values innovation and customer impact
What We Value
- Collaboration across teams and transparent communication
- Ownership of projects from start to successful delivery
Available for eligible candidates based on business requirements
