Responsibilities
- Consulting customers on the following crucial configuration tasks for SaaS platforms: Single sign on (SSO) integration with identity provider platforms
- Data integrations with student information systems, membership management systems, and HR information systems
- Configuration of platform roles and permissions
- Installation and configuration of LTI-compliant third party applications
- Establishment of an account hierarchy that matches intended platform usage
- Consulting customers on migration of content from third party platforms
- Working with customers to scope and recommend technical solutions, including gathering technical and functional requirements
- Supporting the customer with guidance on leveraging APIs for Instructure Products
- Providing consulting to groups of varying sizes, audiences and experience levels
- Your skills translating technical concepts into everyday language will be highly regarded
- Researching and understanding client needs and objectives to support customisation of services, growth of consulting offerings, and improved customer experience
- Identifying areas where additional support, training, or consulting are needed
- Participating in team projects that support goals and initiatives of the team
- Building and maintaining technical documentation regarding integrations and systems involved in implementations
- Consulting on how to use JavaScript and CSS overrides in Instructure products where supported
Requirements
- Experience designing and deploying technical solutions in a SaaS environment
- Technical expertise with multiple identity provider authentication systems
- Experience and familiarity in working with APIs
- Experience with a programming language (JavaScript, Ruby, and/or Python are a plus)
- Outstanding written and oral communication skills
- Strong interpersonal skills and customer focus
- Ability to conform to shifting priorities and timelines through analytical and problem-solving capabilities
- Ability to engage with a wide variety of audiences, including academics/teachers, administrators and leadership
- Ability to use web conferencing technologies and web based tools like Gmail, Google Docs and Google Calendar to coordinate, manage and facilitate sessions
Nice to Have
- Working knowledge of technology deployment strategies and best practices, especially in an educational context
- Experience building custom reports and data visualizations, and helping customers interpret and understand their data
