Philips is hiring an IGTS Remote Service Advocate

Philips is hiring an IGTS Remote Service Advocate to ensure sustained connectivity for targeted imaging systems across the North American market. As part of our Customer Care Solution Center organization, you will own connectivity-related events from initiation to completion, focusing on improving remote device performance and supporting essential network infrastructure.

What You'll Do

• Ensure sustained connectivity in targeted IS systems across the NA Market, assuming ownership of connectivity-related events from initiation to completion.
• Improve connectivity of remote devices via IPSEC/SSL VPN tunnels, DSS, and related technologies.
• Support network infrastructure improvement projects and resolve basic network and technical application problems.
• Utilize strong communication skills with local service, customer IT, and other groups involved in the Philips Remote Services (PRS) escalation process.
• Implement best practices and process improvements while diagnosing problems, applying effective solutions, and determining follow-up actions.
• Escalate unsolved problems to helpdesk organizations when needed and communicate progress to project managers and leadership.
• Initiate, support, and drive remote connectivity performance improvement programs within the Market.

What We're Looking For

• High School Diploma/GED is required.
• 3+ years of helpdesk/support and/or Customer Services/Customer Relations experience.
• A good understanding of networking concepts.
• Ability to demonstrate proficiency with Microsoft Excel and work with large amounts of data.
• Strong analytical and problem-solving skills.
• Ability to collaborate and coordinate cross-functionally.
• Excellent communication and relationship management skills, taking into account cultural and language differences.
• Must reside within the United States of America.
• US work authorization is a precondition of employment.

Nice to Have

• CCNA certification.
• A Bachelor's degree.

Team & Environment

You will be part of the Customer Care Solution Center organization within our Services and Solutions Delivery team.

Benefits & Compensation

• Hourly pay ranges vary by state: $26.03-$41.65 (AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, WV), $27.40-$43.85 (AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, WY), $28.77-$46.04 (AK, DE, MD, NY, RI, WA), $30.69-$49.11 (CA, CT, DC, MA, NJ).
• Annual incentive bonus, sales commission, or long-term incentives may be offered.
• Comprehensive Philips Total Rewards benefits program.
• Generous PTO.
• 401k with up to a 7% company match.
• HSA with a company contribution.
• Stock purchase plan.
• Education reimbursement.

Work Mode

This is a fully remote position open to candidates residing anywhere within the United States.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.